few days without wood made a few articles about jabber in ADMIN5, to promote such an agreement, a im civilian road, said quite empty doesn’t necessarily have friends believe, so in the future the article will gradually and we discuss the application of jabber. It should be said that the basis of the application of jabber is that there are many models, suitable for a variety of instant messaging software, can according to your own need to develop their own personalized software and function, the wood will in future articles and discussion, today and everyone to discuss online customer service system jabber service based application.
online customer service system, believe that after so many years of development, some friends already know, don’t need wood again is too wordy, so as not to display slight skill before an expert. Just say what functions can be achieved through jabber, and what is different from the existing online customer service system. Of course, these functions are being developed by wood and wood, so they can not be spoken. They should be applied in reality.
The main functions of
are as follows:
(1). Page dialogue:
dialogue visitors end completely based on the WEB form, which greatly facilitates the use of the customer, whether visitors or web service, no need to install any software, so that visitors can easily browse the site to site sales customer service consulting. The user can communicate with your customer service staff by clicking on the customer service icon placed on your website. Business is going up steadily,
(2). Initiate the dialogue:
provides the current page visitor’s antecedents, on-line time, access track and state data in detail, and especially analyzes the search keywords visitors come from the major search engines, passive to active consultation invitation, to further grasp every potential customer. Customer service staff can through the client side software, real-time view of the website, online visitor information, so as to initiate dialogue, seize the business opportunities!
(3). Customer service transfer:
customer service personnel through this function, the visitors are consulting to another online customer service personnel, so as to solve the difficult problem, better play to the enterprise, customer service personnel between the division of labor advantage, provide better and more professional service to your visitors. Keep the conversation record with the former customer service, transfer visitors to another customer service staff, easily transfer the business, and provide better and effective customer service for your customers.
(4). Customer management:
easy management of increasing customer resources, effective tracking customer status, customer information and contact records are always in hand, not afraid of the flow of sales staff. Customer service personnel can classify customers according to group, and can track and record customer status, arrange contact plans and promote sales.
(5). The message is foreseen: