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RSF condemns arrests of journalists in Northern Ireland

first_img RSF welcomes UK Magnitsky amendment, calls for accountability for press freedom predators September 4, 2018 – Updated on October 26, 2018 RSF condemns arrests of journalists in Northern Ireland United KingdomEurope – Central Asia Protecting sources ImprisonedFreedom of expression Receive email alerts Police officers in Belfast in 2017/ AFP News Reporters Without Borders (RSF) condemns the arrests of journalists Trevor Birney and Barry McCaffrey in Northern Ireland. The two men were detained on allegations of theft of confidential documents from the Police Ombudsman for Northern Ireland, related to the police investigation into the murder of six men in County Down in 1994, widely referred to as the ‘Loughinisland massacre’. April 25, 2018 Find out more May 2, 2018 Find out more Follow the news on United Kingdom News Organisation center_img to go further July 6, 2018 Find out more RSF Index 2018: UK remains one of the worst-ranked Western European countries News Both experienced, award-winning reporters and film producers, Birney and McCaffrey were arrested on 31 August at their homes by armed police officers at approximately 7:00 am and detained and questioned for 14 hours at Musgrave Police Station in Belfast before being released on bail that evening. Police also searched their homes and a business premises, and confiscated documents and computer equipment.“We are concerned by the arrests of Trevor Birney and Barry McCaffrey in connection with confidential source materials used in their journalistic work. Investigative reporting in the public interest must be protected. The charges against the two journalists should be dropped and the seized materials immediately returned”, said RSF UK Bureau Director Rebecca Vincent.Birney and McCaffrey produced a documentary about the Loughinisland massacre and the alleged police cover-up that followed, titled ‘No Stone Unturned’, which was released in November 2017. Fine Point Films, the company that produced the documentary, has filed emergency proceedings with Belfast High Court, challenging the legality of the warrant police used to search the properties. The seized materials will not be examined by police until the court gives further orders.The UK is ranked 40th out of 180 countries in RSF’s 2018 World Press Freedom Index. News Help by sharing this information UK Counter-Terrorism Bill threatens press freedom and the protection of journalistic sources RSF_en United KingdomEurope – Central Asia Protecting sources ImprisonedFreedom of expression last_img read more

What live user testing reveals about credit union homepages

first_imgAs part of our Financial Digital Marketing Blueprint engagements, we perform an assessment of our clients’ websites based on certain criteria. The primary element of this assessment involves an in-depth review of their current website in which we evaluate various website components, including their homepage, key product pages, website content, calls-to-action, heatmaps, and overall website architecture.We compile our findings in a report and provide our clients recommendations detailing how they can fix and overcome their current website’s shortcomings.And while our clients benefit from our recommendations, we find that it is sometimes more compelling for them to hear feedback directly from consumers.A key component of our website assessment includes performing live user testing of our clients’ current websites. These recorded sessions, in which we have a random sample of users complete various tasks, strip the rose-colored glasses so many of our clients view their current website through and provide an unfiltered perspective for our clients.With no previous exposure to our clients’ websites, these users in various demographic groups make blunt statements and honest judgments. The sessions are recorded and usually last for 20 minutes, but for the sake of sanity (hearing “um” every three seconds becomes very agitating after a while), we cut these sessions down to five-minute highlight reels for easier viewing consumption.And the results are typically brutal and squirm-inducing for many of the financial executives in the room.At the conclusion of our Financial Digital Marketing Blueprint recommendations, we always ask our clients, “What was the most helpful takeaway of today?” Undoubtedly, someone always mentions the live user recordings because of the unbiased insights they bring.Over the past 18 months, we have observed recurring patterns among the live user tests for the majority of bank and credit union websites. Below is an analysis of bank and credit union website homepages from the perspective of both current members and live user testing.A Digital Bulletin BoardThe most glaring issue we continue to find with credit union homepages is the overabundance of various messages. In fact, I explored this topic in great detail last year.In short, the average credit union website has nearly 28 different calls to action (CTAs) above the fold on their homepage. That’s like having 28 different doors on the outside of your branches.There’s a logical explanation for this occurrence, too.We have found the 80-90% of all of credit union website traffic goes directly into online banking. And to catch the attention of these online banking users, financial institutions use the homepage as a digital bulletin board for any and all announcements for their products and services.Have a new promotion? Put it on the homepage.Introducing a new product offering? Cram the announcement next to the rates table.What about the latest TV spot? Throw it up on the homepage.And how about that credit union rewards program? Yes, put that mandatory graphic up there as well. After all, it’s just one more thing.In essence, credit union homepages are used primarily as a communal dumping ground of various, and sometimes random, messages for current customers.And with the abundance of different messaging and visuals on credit union homepages directed at current customers, new visitors to these websites are subjected to cluttered and bloated homepages.Is Your Website Professional and Secure?Because this is the first time users have interacted with our clients’ websites, the first question we ask in our live user testers is, “Do you trust this company?” to assess the user’s’ initial thoughts and judgments about the homepages. This question is quickly followed by our second question, “How does this website make you feel?”While we have user tested numerous credit union websites, the two primary characteristics consumers identified as important when answering the question about trust were the following:ProfessionalismSecuritySubconsciously, user testers were asking and answering the following questions:Does this look like a professional website?Do you believe this is a safe and secure website?If the user testers could answer “Yes” to the above questions, confidence in the credit union website would therefore be established. And that confidence would translate into trust.What User Testers Have SaidThe user testing portion of our Financial Digital Marketing Blueprint engagements is always the unique variable of our delivery.While we can narrow down the field of potential users based on certain demographics, the inherent variety and scope of the internet ensures a colorful assortment of users will end up testing our clients websites.And the results are always insightful.Here’s are a few quotes from a previous user testing sessions that specifically address this idea of trust:“This website doesn’t look very professional.”“There’re too many colors, and it looks a lot less professional than my current bank’s website.”“I don’t feel 100% confident it’s that safest website.”“There’s a lock next to the login, which is reassuring.”“I don’t see this page and initially think, ‘I’m going to find a loan.’”“No, I don’t trust this company. If you’re a reliable company, you’ll have a better website than this.”“Do I trust this company? This is something I’m going to look into because of the initial impression of all the colors.”“Yes, I sort of trust them, but I will need to research this company a bit more.”There are numerous variables on a credit union website that can move a consumer one way or another, such as layout, color scheme, font selection, and dozens of other design elements. However, it’s necessary that your credit union begin to address these underlying concepts of professionalism and security for first-time visitors to ensure a memorable digital first impression.What would live user testing reveal about your homepage? 5SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jonathan Lay As Senior  Advisor at CU Grow, Jonathan Lay helps banks and credit unions use digital marketing to tell stories that sell. He brings over a decade of digital marketing experience … Web: www.cugrow.com Detailslast_img read more